PROJECTS
- US HOME SECURITY AVATAR LIVE TRANSFER (SEMI NON VOICE)
- CHARTER SPECTRUM USA HOME TV / VOICE / INTERNET
- UK SOLAR LEAD GENERATION
- US SOLAR LEAD GENERATION
- US ENERGY ENROLMENT
- UK GALAXY UTILITIES TELECOM
- VONAGE CANADA
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(1) We
are hiring few centers for Semi Non Voice Avatar Live Transfer campaign. Here
is campaign details.
US Home
Security Avatar Live Transfer
Semi Non
Voice
Payout
6$ per live transfer
Target
Customer: USA / B2C
Process
Steps:
We will
give hosted Dailer, Avatar, D.N. C list and calling data
to centre (Free dialer/Avatar & Data)
Centre
will transfer call to us by using Avatar system.
We will
close the sale.
Centre
will be paid per live transfer.
Call
Center Requirement.
Must be
able to start 10 seats.
Agents
Must able to understand good English (No speaking required)
Must
have commons sense to use the avatar system efficiently.
Able to
work 8 hour per day.
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(2) Charter
Home Phone, TV, Internet
Overview
: We are hiring call center for Charter Spectrum Communication
https://www.charter.com.
Center
Center Required to offer Home Phone, Internet and TV
services.
Sales
Process- call center will offer customer charter services, and upon interest
will confirm availability through network availability portal and close the
sale.
Requirements
Previous
Telecom experience
Predictive
Dialer
Hi to
Bye Recording
At least
6 month experience agent.
Minimum
10 agent to start
Step
One- Agent screening - Please must have the agent read the attached script
couple of time before agent screening.
Step
two-After agent approval agreement will sent.
Step
three- Upon receiving signed agreement complete training kit will be
provided.
Step
Four- Q A session which will be held after two days of providing training
material.
Step
Five- After Q A session complete team will be giving mocks.
Step six
Go live
Script
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(3)UK
Solar Lead Generation
Limited
opportunity , experience and serious call center only
Overview
To call
UK consumer and make them interest to get no obligation quote.
Lead
Criteria
Willing
to receive 4 free no obligation quotes ..customer is under no
obligation to install panels if he does not like quotes;
Customer
should not be pensioner;
Should
have min 3000 pounds if he wants to install panels;
Customer
should be very clear that quotes are free but panels will cost;
No
duplicate leads;
No out
of area leads will be entertained; zip code list provided.
PAYOUT:
Please Contact Us.
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(4)US
Solar Lead Generation
Overview:
This is very easy solar lead generation process. Payout are up to
$45 per lead and varies upon states. Get paid on call backs and
not appointment setting.
Payment
Cycle: Twice a month (1st-15th pays 6th of the following month/16th-30th pays
on 21st)
S.P.D/Agent:
3-6
Sample
Script
Hi, John
My name
is ___________, I’m with the ___________ Project….
During
our last campaign in (CITY NAME) we gathered some information regarding your
energy consumption and we’re just confirming if it is still correct, so we
can let you know more about the new incentive that your home now qualifies
for.
It
states here that you are still the homeowner for the single family residence
at 1234 MAIN STREET, FRESNO 92357, is that correct?
And I
also have here that your electricity bill is still averaging at least
$100 per month with no discounts from your provider like CARE, FERA or
MEDICAL BASELINE, right?
And it
also states that your roof does get plenty of sun…. that there are no giant
trees that shade your roof, is that correct?
During
our last campaign your credit had been rated as being good to Excellent,
meaning that it was at least a 680 FICO score... Would you still say that it
is Good, or would say that it is Excellent now, meaning over 700 FICO? IF
they don’t know ask Would you consider its at least 650 fico (IF THEY DO NOT
KNOW CREDIT SCORE THEN ASK THEM… HAVE YOU HAD ANY BANKRUPTCIES, FORECLOSURES
OR LOAN MODIFICATIONS IN THE LAST TWO YEARS AND IF THEY HAVE BEEN ON TIME
WITH ALL OF THEIR PAYMENTS IN THE LAST 12 MONTHS? IF NOT DROP THE CALL)
Oh, and
who is your electric provider????????
Ok
everything looks good, one of our solar experts will contact you within one
business day ,with new incentives and no money out of pocket options that can
make easier for you to go solar...will that be ok with you? (Wait for
customer to answer question then ask for email)
"Do
you have an email address where you would like us to send a
confirmation?"(If customer says I don’t have an email, don’t worry
continue and let customer he will be called in 1 business day or so)
Requirements
Predictive
Dialer
Hi to
Bye Recording
At least
6 month experience agent
Minimum
10 agent to start
Signup
Process
Step
One- Agent screening - Please must have the agent read the attached script
couple of time before agent screening.
Step
two-After agent approval agreement will sent.
Step
three- Upon receiving signed agreement complete training kit will be
provided.
Step
Four- Q A session which will be held after two days of providing training
material.
Step
Five- After Q A session complete team will be giving mocks.
Step six
Go live
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(5)US
Energy Campaign
Overview-
After the privatization of Gas and Electricity consumer have option to choose
electric and gas supplier.Agent need to call to customer offer discounted
rate , if customer accept the rate, call will be transferred to client Third
Party Verification system to confirm the signup.This process does not
required any payment from customer nor any kind of financial information
Payment
Cycle- Weekly
SPD:3-6
Sample
Script
I need
to speak with (First Name On Screen) is that you? If YES (Continue Below). If
NO (When will he be available)? If NO there is nobody by that name here? No
problem. I need to speak to whoever handles the CL&P/UI Bill. Is that
you?
Great my
name is (___________) your account rep here on behalf of _____Energy. The
reason for my call today is in regards to a rate reduction that you are
entitled to and a savings up to 10-15%.Have you had an opportunity to look
over the info that has been sent out with your bill over the last several
months regarding energy deregulation?
(Yes or
No) answer......
Well
that is why I am calling is to show you what is going down and how far and
make sure that it is applied properly to the account. Go ahead and grab your
bill and let me know when you are ready..............I'm required to hold!
I spend
half my day to have people to grab their bills
CLP
CUSTOMERS- Go to the bottom of page one to the generation service charge.The
second set of numbers is what you are currently paying, what is that number?
UI
CUSTOMERS- In the middle of the bill under new charges and credits you will
see generation service charge. The second set of numbers is what’s going
down, what is that?
Now the
new low VARIABLE rate will be "rates" cents per KWH which will
reduce that portion of your bill up to 15%.
Now to
apply this rate how does your name appear on the bill?
What is
the service address?
What is
the 4 letter name Key?
Account
number starting with 51? ONLY FOR CLP CUSTOMERS- 11 DIGITS
Half way
down the bill what is the service reference number? ONLY FOR CLP
CUSTOMERS 9 DIGITS
What is
the POD number? ONLY FOR UI CUSTOMERS- 13 DIGITS
Do you
have ANY other accounts you would like to enrol?
Again,
nothing is going to change except you’ll receive a lower VARIABLE rate and
lower bill. CL&P/(UI) will still send you a bill every month like always
even though ___ Power will supply your electricity on your behalf. To wrap
this up and get the savings applied I’m going to connect us to a quick third
party verification to apply your rate reduction so you can start receiving
your saving as quickly as possible.
Requirements
Predictive
Dialer
Hi to
Bye Recording
At least
6 month experience agent
Minimum
10 agent to start
Signup
Process
Step
One- Agent screening - Please must have the agent read the attached script
couple of time before agent screening.
Step
two-After agent approval agreement will sent.
Step
three- Upon receiving signed agreement complete training kit will be
provided.
Step
Four- Q A session which will be held after two days of providing training
material.
Step
Five- After Q A session complete team will be giving mocks.
Step six
Go live
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(6)Vonage
Canada
Process-
This is very high in demand process, Call Center will call to home or
business owner and offer highly competitive plan with Free Phone.
Country-
Canada
Market
Segment-B2C &B2B
Data-
Included
CRM-
Included
Payment
Cycle-Weekly
Average
Sales/Day/Agent- 2
For
detail please send your company profile to sales@cyberonium.com – Don’t
Forget to add your contact Number
Plan-
All plans mentioned on Vonage.Ca website
Hello,
Mr./Mrs._________, my name is (First Name, Last Name) and I'm calling from
the Vonage Door To Door Team. How are you doing today?
(Great,
Glad to hear it)
We
visited your area last week but unable to get you at home. DID you get our
flyer about free home phone set with home phone service starting with
9.99 include all features, unlimited calling to USA and Canada and home phone
set.
What is
your average phone bill monthly?
Note the
amount
Do you
make long distance call outside of country?
Note the
location and find it in Vonage plan
Can u
take your home phone with you when you travel?
May I
know how much you are paying every month for long distance calls?
If you
could make your home phone ring to additional phones at the same time would
that be of value to you?
Do you
have High Speed Internet-?
(Must
Yes)
Do you
have an email account?
(Must
Yes)
Great,
then Vonage is the right plan for you and even better!
If
customer good fit for Vonage world plan then proceed following. Otherwise go
to next Others
Plans
block.
VONAGE
World Plan VALUE PROPOSITION
Value
Add
Mr./Mrs.
[lead name], for a limited time only, if you sign up for Vonage today , you
will receive a cord less phone set with three extension after next 30
days .
The
Vonage Canada & U.S. Unlimited is 9.99 for the first three month and only
$34.99/ month +tax after that, and offers you unlimited calling to the
Canada, U.S and Puerto Rico
The plan
also includes 27 additional calling features, such as caller ID, call
waiting, voice mail, 3-way calling, and call forwarding all for free!
It also
include softphone, mobile phone apps feature, so you can receive call on your
computer or mobile also. All for free
To get
started, we are offering free shipping during the month of August. So,
all you need to get started today is to pay the $9.99 Activation fee + Tax=
11.28
To get
started, we just need to verify a few pieces of information.
Pause
and listen to customer comment….if yes…proceed to customer info capture…if
no, listen and rebut.
First
name, Last Name
Home
Address (full)
Home
Number (whether or not the customer wants to keep the number)
Email
Address
Current
type of internet connection (FiOS, DSL, Cable)
Mr./Mrs.
[Lead Name], would you like to keep your phone number and bring it with you
to Vonage?
{If Yes,
capture the following, if No go to disclosure)
Current
Carrier
** [Lead
Name] we need this information in order for the porting of your current phone
number to be authorized.
Disclosure:
[Cust
Name], Do you understand that you will be signing up for new phone service
with Vonage today on the (use Vonage Plan Name) that gives you
Describe
plan detail as given on website and must include customer long distance
destination name
Example:
(If customer good fit for vonage world plan then say ) unlimited
dialing to the U.S., Canada, India and 60 other countries?
Do you
understand that this offer is not valid if you are already a Vonage Customer?
MUST GET
A YES!
For All
Vonage plans:
Do you
understand that you will only be charged $ + applicable taxes today, and next
two month and after that it will be …… --------?
Which
credit card you would like to pay
Credit
Card Number
Name of
Credit Card
Shipping
addresss
Capture
payment method (for CC’s MUST get CVV2 number)
IF
CUSTOMER IS KEEPING NUMBER YOU MUST READ THE FOLLOWING STATEMENT:
[Cust
Name] It takes approximately 10 days for the number transfer to take
place. You must not call your current provider to cancel service or you
will lose your phone number. All you need to do is plug the new device
into your phone and when the transfer takes place, your phones will be live
and ready for use. While you wait for the transfer, you will be
assigned a temporary number that you will receive with your package and you
will be able to use the phone immediately.
[Cust
Name] Thank you for your order today, you will receive an email within
the next 24 hours confirming your order, and you will receive your package
within 5to 10 business days.
Requirements
Predictive
Dialer
Hi to
Bye Recording
At least
6 month experience agent
Minimum
10 agent to start
Signup
Process
Step
One- Agent screening - Please must have the agent read the attached script
couple of time before agent screening.
Step
two-After agent approval agreement will sent.
Step
three- Upon receiving signed agreement complete training kit will be
provided.
Step
Four- Q A session which will be held after two days of providing training
material.
Step
Five- After Q A session complete team will be giving mocks.
Step six
Go live
Script
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NOTE:
Please Contact us for getting the more details about the campaigns &
payout format.
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